Customs Introduction and update from Jamco

somebody post some good dealings with jamco.

 

I'll play devil's advocate..
Facing up to past sins takes some guts and is tough to do-
Jamco can't change the past-only work toward greater achievements in the future.
Sounds like Jamco has great opportunity for improvement,and to set an example of excellence in the market.
Based on the sins of the past-It's not going to be an easy opportunity-but a great one non the less

Good Luck in Your efforts.

 

I don't get it. A company that once had a good reputation in what was really a niche market with little compe***ion falls apart. New owners instead of investing in improving quality and service of what they had is investing in products lines not related to suspension and available from many sources, many of them large companies that will be hard to compete against. Time will tell but considering the current reputation to overcome sounds like a set up to fail. Hope I'm wrong.

 

Doesn't matter what business one is in, GREAT CUSTOMER SERVICE, is as important, if not more important, than the product being purchased.

 

AGREE !

 

LMAO

 

Word of mouth I always found was the best advertising, do the right thing and the word gets around, do the wrong thing and everyone knows. Good will, a quality product with similar service is a step in the right direction. Admirable to come on board and face some of your harshest critics to right the wrongs of the past and move forward. Again I've never used the product and can't speak from experience. Personal criticism doesn't ***ist however constructive criticism will identify a number of areas. A SWOT ****ysis would look at strengths, weaknesses, opportunities and threats to the business to facilitate the development of a suitable business plan based on the market and the core business. Off my soapbox now.

 

All I can say is good luck. Tried to get answers about some suspension parts but emails went unanswered so we went to a different manufacturer. Communication is key! Joe

 

The JAMCO customer service issues are not new to us or to JAMCO.
It is necessary for Gus and his group to review customer concerns, re-evaluate their current procedures, then ins***ute a new plan for customer service, a plan which will reunite the customer base.
Not an easy task, but necessary if the company expects to survive.
Right now, adding more product choices is not the answer, not until customer service woes are rectified.
With the re-introduction by Gus, I believe he and / or his ***ociates should have been prepared with a new customer service plan to offer, and be here online to discuss their new plan, as the comments arrived.

 

One of many: http://www.jalopyjournal.com/forum/threads/jamco-suspension-beware.773153/ Also pops up on Wikipedia and Google,good luck on the clean up but your name is deep in cyber history.

 

Well, that thread's what, 3 years old? As you said, there are lots. What I am waiting to see is a dozen or so statements of good response, good customer service and good turnaround time. Until then, good intentions are just one more paving block on the highway to-well you know where.

 

Jamco has been in the STANDARD front end parts business for years - which maybe what they should have stuck with....the drop stuff was a side track....really not enough to keep a company in the black....there's money there but....get back to basics and get the company floating again......think the oldest NOS Jamco product I have on the shelve and didn't use was an mopar idler arm - about 25 years ago I bought it new - and will use it a some point.......good luck guys!

 

Post about good experiences going forward are the only hope and it will be a slow turnaround if ever. Good luck.

 

They were good to me for 51 merc front brakes,control arms, and springs

 

We got a couple sets of 3" Lowering springs for 49-54 Chevy Cars, They were nice quality and worked great. But took over a month to get. Seemed a long time for something we were under the impression was in stock.

 

I'll fully agree with that. It seems so many of the problems are due to build after customer ordering. No inventory in stock to meet the needs of the customer. Yes it takes some investment dollars tied up in inventory, but then you can ***ure the customer all parts available and the only delay is getting the order together, boxing and shipping.

Not to break my arm patting myself on the back, but my little latches business always has parts in stock and I have never had to delay shipment due to no inventory. I even take parts with me on vacation and ship from where I am at, not waiting to get home. Customer service is how a small business survives, but quality parts are a close second.

I hope that the new ownership can correct the past issues and wish them the best. Our hot rodding community is small and a niche market.

 

Yes, I agree, our hot rodding community is small and a niche market, but we do spend lots of money with known "customer service sensitive" companies.

 

Always heard it said, " The road to hell was paved with good intentions" !

 

How long ago was that?

 

how long ago he ordered it or received it?

 

[QUOTE="oldsjoe, Communication is key! Joe[/QUOTE]

Exactly, I jokingly tell my customers...They will get tired of hearing from me. I believe this is one of the main reasons (along with the quality of my service of course) that sets me above the rest in my business.
Bill

 

I'm a service guy.....work on computers.....yes communication is paramount...

 

I bought leaf springs for all corners online over that auction site from a well known or at least popular west coast supplier. It wasn't till the delays started that I dug in with a little research and found they shared a similar physical address with these guys? In fact it may be kinda how I discovered the H.A.M.B. now that I think about it. Archived posts warning about those guys.

California has a reputation for "laid back" and that's cool, but this is not necessarily the kind of folks I want on the phone when I have a problem. "When am I going to get my parts?"

Part of the problem is also charging a customers credit account as soon as the order is placed. Thought that was illegal. It's kind of a red flag when they need money up front.

 

Takes a lot of guts to admit your past mistakes and then walk into a mine field knowing where you are. The best of luck on your new path, sincerely hope you don't get blown up.

 

Bought disc brake conversion kit, front and rear sway bars and drop leaf springs from JAMCO a long time ago for my 50 Ford. Probably 20 or more years ago. All were good quality products and had very minor installation problems. Good customer relations back then with any questions being answered over the phone same day or next. That being said, I wish them well but only time will tell.

 

My perception is that a fart in church, even a very loud smelly one, goes over better than the response Gus is getting here. At least when someone cuts a loud cheesy blaster you know there will be some grinning and giggling.

Best of luck with the reinvention of the company!

 

Over the years I have ordered a number of things from JAMCO, the most recent being a power brake set up for a 50 Ford project back in Oct. While they had one of the parts on back order it came in 10 days or so after my initial order and was sent out immediately. I am pretty satisfied with their service and the quality of their parts.

 

I can't help but wonder how many of the people talking **** about them in this thread have actually had dealings personally and not just making an opinion based on what some other guy said.......

 

Probably lots but that is what they are up against. It's pretty easy to gain a bad reputation (and Jamco has a bad one for the service end of their business) it's not so easy to fix it.

 

"We moved to a new location in Cypress California and are dedicated to serving our customers. In addition, we have signed up to the Alliance program to offer members a discount on their purchases. We welcome your feedback and appreciate your continued support."

Gus, the JAMCO marketing director, initiated this thread on 12-14-2016.
His last post was one day later, on 12-15-2016.
Today is 12-22-2016.
He may have welcomed feedback, as he wrote, but the lack of any replies or solutions to the H.A.M.B. concerns is not working in his favor.