Hot Rods Summit racing

Anyone tried calling Summit racing? I have been since two days ago. Lippy

 

Not in the past few months, but never an issue talking to a live person in the past, even when full lock down was in effect.

 

I have used all 7 of the extensions and just music. I can't get them. I was going to e-mail them but their sheet you fill out with the questionare kept kicking me off. I bought a trans-dapt oil filter bracket and it was missing the nipple for the filter. Thought I could get one from my parts house locally.....nope. Lippy

 

I think (if memory serves) they have a text line as well.

 

Thanks I'll see.

 

They will be getting ahold of me shortly. It's friday and 3:09

 

order another one online, and send the defective one back using the form on the back of the invoice, and the mail label. Probably a lot less hassle than trying to talk to someone.

Of course, the replacement might have the same issue, in which case you'll have to find another brand to order, or find another place to get one that will send you a picture of the actual item (ie ebay)

good luck! I got some stuff from them day before yesterday, that I ordered online sunday.

 

Jim I now have an automated assistant that is looking for an agent. It is now 3:22

 

Sometimes they answer the phone within a minute and sometimes it's longer most the phone calls are remote not at Summit facility directly , not back to normal

 

Got an agent. He asked if I got a parts list. I said no but I got decals. no response to my text. It's 3:28.

 

Last week they answered an emailed question in 30 min. Later just placed order on line w/ promo code

 

It’s like everywhere else, They can’t find any help or they don’t want to pay them. Instead they have this automated chat and you get nowhere! I’m having a similar problem with a different vendor. Want to charge me $35 to ship a 5 inch pulley. Ordered it Wednesday thanking surely for $35 it would be expedited. They called today and haven’t even shipped it out yet! What the hell?

 

Hey the text worked! He will send another one out to me and I can keep the other one! Thanks all! It's 3:32

 

I guess I need to step up my game and get tech saavy.

 

Squirrel has it right. Free returns and free shipping on 100 buck orders. Print out the return label and drop it off. Order a new one online. Done deal.

 

Technology is great ... when it works!

 

I just thought I would document my plight in real time. I found out you just don't call suppliers anymore and tell them your order is messed up. That's not the way it works. Your all looking at me and saying.......what a hick. Yeah I guess I am. But when they put up a phone number you just think naturally, hey, I'll just call them. No, sorry you can't. When I wised up it was too late. I may be too old for this site also. Ain't that a hoot.

 

^^^^^^ I still operate that way

 

I hate non cumunication

 

Lumpy and Johnny, I appreciate your support.