Speedway Motors,....LOUSY customer service!

Speedway rules! If you get a problem sales rep, just hang up mid sentence (Oh, a bad cell phone connection). Call back, get a great Speedway sales rep (and good cell phone connection ), they will take care of you! I love their service.

 

I ordered the Teardrop Trailer plans and was charged $9.29 for shipping a few pages and a decal. And got it a day later than stated. By the way, plans are ****. Not good parts list etc.

 

I have bought from them from years and have been nothing less than completly satisified with their service and quality. I will continue to be a loyal customer!

 

Lets all meet in Lincoln and burn the place down and drag Dennis down Main Street.

Hey mistakes happen.

 

I second the ****ster. Eric aka Riley Auto is awesome, and will take excellent care of you. Add to that he is an Alliance Vendor, and that he is always buildin' and dreamin' up cool stuff - as in a guy that really uses the parts he sells - how can ya beat it?? You can talk to him about a piece, and he has probably installed or messed with one. Try doing that with most of the 'catalog' store cats. Most - not all - but most don't have a clue.
BTW - I have never had the slightest glitch with Speedway in many many years of doing business with them, though I haven't bought much directly from them lately. I do my best to support the Hamb Alliance Vendors, when not recycling used rusty stuff. Tim

 

Just talked to a guy at Turlock that had a beautiful 51 Ford. He bought center dump headers for his flatty and took the car to a muffler shop to get them installed. They pulled it apart and then found the header flanges were not even close to fitting the mounting holes on the block. Got a run around response from Speedway and since the car was on the lift and tore down, the muffler shop cut up the center dump headers and rewelded them to fit. They had to cut the flanges off and reclock them to fit. He was not a happy camper.

 

I've had problems with all of them over the years. In one way or the other. Nature of the beast.

 

I've always got great service from them. All the parts aren't the best...

 

Do a google search on Sears Roebuck in the late 80's/early 90's. Sears took that "Customer is always right" approach back then and it nearly put them out of business. To this day they are still suffering from that business model. It's taught in lectures today in business schools across the country on not what to do.

"Oh Mr. Customer so you used your new Sears shop vac without putting on the filter to **** up that bag of concrete you dropped on the driveway and then left the vac out in the rain for 3 days and now it's locked up tight, noooooooo problem here is another".

The wife and I own 3 business...trust me the customer is not always right. I walk away from let's say "high maintence" customers all the time and my business is not suffering. The wife is the same way..she turns down business and has a waiting list.

Like another posted mentioned life is too short to deal with some customers. If the customer is wrong I let them know it.

If you let customers walk over you, your business will be history.

At the same time I bend over backwards to help out current clients and in most cases put a 125% effort towards them.

 

Talk about the service? what about the 1/2 ***ed quality?

 

Customers, friends, businesses - whatever - when you find a good one you don't mind bending over backwards to help them out - it's the bending over forward that no one ever likes. I like Speedway - I haven't bought all that much from them, but what I did I was (for the most part) pretty satisfied with what I got. Now PAW - never again.... oh I digress!

Be glad you did get everything resolved - it's hard for businesses to keep perfect control of all it's employees - and once you went up the food chain - you were taken care of - aside from the initial aggravation - it sounds like you did alright. I've been treated far worse from equally large companies.

 

I have been dealing with speedway for over 40 years and never had a problem

 

My bellflower tips came in yesterday from Speedway, they sent me two left ones! ****ers!

 

I like em

 

I just got a call from a Speedway supervisor, they reviewed previous call and has corrected this problem!
I will return as a customer....
I like when people have integrity.....

 

I know for a fact that speedway watched the HAMB... I know they only want happy customers... All I have to say is when your that large of a shop your never gonna' keep everyone happy.. How many of us have small shops and still have a pissed of guy every now and then. I bend over backwargs to keep guys happy and if there happy they will return...

 

All of this and the issue got resolved? Why is this thread even here?

The ***le sets up an expectation that you will get bad service and then the thread says they fixed the issue. Sounds like good customer service to me. They messed up and in the end, after they understood everything that had happened, they saw that they needed to make it right and they did.

 

I've found that Speedway gives good service but sometimes their parts are not first cl*** because I didn't pay for first cl*** parts. If you want to deal with bufoons though, just try Cl***sic in OKC. Hey Speedy Bill, I wish Speedway was an Alliance vendor.

 

Put one on backwards it will fix it self or maybe they will send ya 2 right ones

 

Yes, they do see this. I know some of their employees are HAMB members. Customer Service is very important to Speedway, as has already been mentioned and proven numerous times in this thread.

Also, it's been asked many times on here before - "why isn't Speedway an Alliance Vendor?"
Trust me, I've mentioned it to them several times. It's something that they are ****yzing internally. Being a very large company, it's something that they need to put alot of consideration into.

If you want to see them become an Alliance Vendor, be sure to mention it on the phone every time you place an order. It will make a difference - they do pay attention. They wouldn't still be around if they didn't.

Malcolm

 

never had a problem wit them, its always been A+ dealing with hem

 

Oh yeah, that'll work! I also have never had a problem with Speedway, they have always been great to deal with.

 

I've had a few problems with damaged parts etc from Ol' speedy Bill, but they ALWAYS bent over backwrds to fix the problem, even if it meant eating a part or 2. I spend a LOT of hard earned cash with them and will, every place will have a problem here and there, this is for sure, but Speedway I can definately count on to fix any problems I encounter with them. I alwys go to speeway first if I can. It sounds to me that you came out all right with the deal? Why complain??

 

so far so good.
Ive used them for some of my parts, and they have always delivered as said and i got what ive ordered

 

If you need plans for a teardrop trailer then you deserved to spend $9.29 to have a few pieces of paper and a decal sent to you....and may want to consider another hobby. What were you expecting? If you can build/restore a car and know a teensie bit about carpentry then you should be more than capable of designing and building a freek'n tall snowmobile trailer with a door stuck on its side on your own.

 

I just ordered a Model A drop front cross member from them. I get it out of the box, this thing is a complete piece of POOP!!!!!!!! No radiator mounts, hole for spring eye is not drilled and it looks like they have a blind man as a fabricator. I could have made this thing myself in 10 minutes with s**** we have laying around. I payed $60 for this thing. So I sent it back. There quality of parts has really gone down hill since I was a little kid and could remember my dad ordering stuff from them and I'm only 25.

 

I once told them that they could use the catalog for toilet tissue. I was even more graphic than i just explainedYou can figure it out.

 

I have had great service from Speedway over the years!As with anything from time to time things don't go as plan.

 

yes ,cause its a perfect world and no one makes mistakes,,gezzzz

 

I just read the whole thing and after dealing with people for my tender 64 years he got just what he wanted, a couple of people to hold his hand and hopefully a hug. This is nothing more than a "look at me- poor me" thread and he knows it. I wonder how he would do if he were back in the 1950's and there were no Speedway Motors or any of the other of the vendors that are halfway across the country that service you in a few days at the most. His "just wanted to give you a heads up" is a crock of **** and he knows it. After so many here have praised Speedway did he think he would singlehandedly bring the company to it's knees over his little order that probably netted the company a whole $5 profit?
Don't any of you dare come back after reading this with "every customer should count no matter how big the order". Don't you think Speedway knows this by all of the testimony given here.
**** it up, get on with your life. People are dying and starving all over the world, your little "inconverience" doesn't register.

Frank