BAD - Streamline deletes thread after I posted honest comments? sad.

Today I posted an honest response about how I was dealt with by Streamline, to be fair they did call me, but others had also replied and chimed in on the thread, then the post was deleted. This doesn't seem to go along with the honesty typically found on this forum, and is what makes it such a useful resource for all of us, therefore I will re-post my comments and situation so that it remains on record.

I ordered a Brookville RPU body in December, and was told by the Streamline sales rep that I would receive it in January, 6-weeks. Mid January I called to check on it, I had received a custom so-cal frame and all my other necessary starting parts, they then told me it had not been started because Brookville was getting too many projects together for the roadster show. Ok, so I'd wait a bit more.

I went to GNRS and met up with Bobby Walden. Talked to him seriously about building me a new 3W body, Brookville panels, no problem. When I got back, I called Streamline, they said it was fine to cancel the order, GREAT. I ordered up the Walden special. Later in the day, I get a call from Streamline, the guy proceeds to tell me that I'm SOL, they wil not cancel the order, and that Brookville has decided they will "get to work" on it and I should get it in a couple of months. WHAT?? I discuss with him that if they have not started on the RPU. There should be no reason they can't cancel it, the panels are something they stock, as is the body, what the hell? He tells me too-bad, they can't do anything about it.

To me, this is just plain crappy customer service, they and I both know that Brookville is just trying to cling to an order to get the money in current times, but I bought more of their panels from another guy already, so basically I still don't have a RPU body, don't want one, but I have paid the 11,000 bones and that's 'just the shakes.' I figured Streamline might go to bat for me with Brookville, or at the least keep it in their stock, after all, it is something they sell. I always buy from them at Goodguys events, and have used countless Gennie shifters on our cars. poor.

Today they did call me after my post, and offered me discounted shipping on more items, (I really wanna spend more money with them?) but that helps me none, I still have to take the shaft on an order that is only now being started because both of them are greedy.

The absolute biggest frustration to me is that they started the thread I commented in, and others had also commented, then it was just gone. poof.

Just trying to keep our place reputable, and that dishonesty doesn't seem to fit here...

-chris

 

shitty deal, specially when they KNOW brookville aint started the body yet... and that you "should get it in a couple of months" sounds like a bunch of shit to me, if it aint built, why cant they stop the order? if they've started the body, why would it take so long to get it?

shady, lowdown and crooked. period

sorry to hear about this, makes me think twice about ordering from them in the future

 

Go straight to the top, call them and ask for the owner Todd.

 

yeah.

 

Did you pay with a credit card? Product was not done when they quoted so you could do a charge back on the card.

That sucks all around

 

If I were you, I'd have a conversation with your State Attorney Generals office... 6 weeks came and went and they hadn't even started your project... I'm 99% sure they have violated some consumer protection law in your state... go after them hard on this! They provided you NO service and are now trying to bully you to stick to a deal they broke. Any good attorney will have a field day with this!

Word of mouth and reputation is everything in any business, if ya can't deliver the goods when promised, then don't take the order. I have been looking around as to what my next project will be... you have convinced me that these are two companies I will avoid.

Thanks for the post!

 

the most bullshit thing a supplier can do is be dishonest about lead times. in any other industry they'd be out on their ass.

 

Why didn't you just order what you wanted direct from Brookville? When ever I have bought from Brookville, it's been all good. Enlighten me.

 

My good friend had alot of troubles trying to buy a set of deuce rails from them. He drove 3 hrs to pick them up after being told they were in stock, to find they were not in stock at all and nearly $250 more than what he was quoted on the phone.

 

Unless Streamline's in his own state(they're located in Denver,Colorado) his Texas Attorney General won't/cannot do anything about it. He would also need to hire an attorney from the state(Colorado) where Streamline is located. His attorney must be licensed in Colorado to litigate there...It's not an open and shut case as you're making it out to be.You shouldn't get someone's hopes up when you have no knowledge of the law. I've personally gone through this process, suing someone in Minnesota and I live in Michigan.
I was successful but it was a long, drawn out and expensive process. I would do as someone earlier suggested. Go straight to the top, speak to the owner and eliminate the sales person's bullshit.

 

I only deal with Kenny at Brookville. Eliminate the middle man and talk to Brookville directly. This sounds like the old give us the money and maybe we can supply the product. This is BS especially with the current state of our economy. I've dealt with Brookville with never any problem. When I ordered the roadster body for my race car, Kenny told me exactly how long and when it would ship. It was actually earlier than quoted. Bull Shit on the middle man. The FOGGER

 

that sucks man, hope you can get it worked out

 

I started a harmless thread yesterday that was getting a lot of hits and poof it was gone too.Since it mentioned a certain tv channel that has recently sold out!!!

 

Thanks for the comments, much appreciated. I had never considered buying direct from Brookville, just assumed they were like most major suppliers and would only sell through dealers. I don't want a legal battle, it would likely cost me more than the actual body... Of course I could always try to sell it too, but that should not be my responsibility here, esp after having to pay shipping etc. I'll let you know what Ifind out. thanks again guys.

-c

 

Yeah, I think you better look hard at Streamline and not bad mouth Brookville. You aren't dealing direct with them so they can't possibly know the story or that you decided to buy from Walden.
First, unless you have talked to Brookville, you are going by what a sales guy who doesn't want to lose an order is telling you. He might be telling the truth, but he might be trying to save a commission also. I would first call Todd Gold at Streamline (he's the owner) and try to get a straight answer. If you don't like that answer, then I'd call Brookville and get their side of the story. something doesn't sound straight up here.

 

Best reply yet.

 

Seems like your issue is with Streamline, not Brookville? If that's the case, I'd talk to Brookville first,then go back on Streamline. Seems like we've heard Streamline stories before? Maybe I'm wrong on this.

As for threads being deleted, I understand and agree that it's the Mod's choice, but sometimes the reasons aren't clear. Is there someway contributors to a deleted thread can find out what the sins were that caused it to "disappear"?

 

Sorry to hear about your dilemma. If they go through with the order, and since you don't want the RPU anyway, you can have it shipped to me instead.

 

Sitting here wondering, have you paid for the body? Did you cancel in writing? If you haven't paid and have copy of cancellation, refuse delivery.

 

My choice for a middleman is always Eric with Riley Automotive...to hell with talking to salespeople and such...call Todd at Streamline, hopefully he'll help you out and straighten things out...I don't deal with anyone on my parts orders these days except Riley Automotive, he always gets the job done...

 

You are correct... I assumed (yes I know...) that Streamline and Canigo were in the same state... out of state issues get a lot more complicated (read more expensive)... For the record, I was not getting any one's hopes as a much as I was expressing an opinion and encouragement... I would hope before anyone pursued legal action, they would speak to their own attorneys for advice and not go blindly forward based on posts on a forum.

It'd be one thing to be a week late or such, but to not have even started on the body and say he can't cancel the order... that's a lousy way to conduct business... and is simply bully tactics... everyone here knows that any reputable business and company would agree the performance was inexcusable and would refund his money...

 

Ironic you mention Eric and Todd in the same post. It was Todd that fucked Eric out of VintageAutoParts (the Vap in VAPhead) and the reason so many of us will order from Eric(Vaphead) and say fuck Streamline.

Too many details to go into, buy direct or buy from a reputable vendor, do a search first.......all the bad ones have been called out here a time or six.

 

Unless the thread starter deleted it, then there's no thread left and no PM sent about it...and Tman, I was trying to politely avoid that conversation...hehehe...glad you caught my reference though...

 

I have never done business with streamline however, I have with brookville.. parts were always on time or sooner and always exactly as described...

 

There are laws in every western country protecting the rights of the consumer.
Your rights have been abused in a manner which is plain and obvious. You have paid for a product which a supplier has refused to supply . The said supplier is refusing to give an honest and written explanation as to why they haven't given you your goods or returned your money.
The present state of the economy is Not a good excuse to deny you the goods you paid for.
It is in fact a lame excuse and an excuse a scoundrel would put forward.
In cases like this it is often the supplier who is about to go under and take all clients funds with them. The press has been full of them for months now in all areas of commerce.
I would suggest you instigate legal action on the next working day to serve suit against the supplier because if you don't and they go down or claim bankruptcy protection you lose.

 

Once there is one reply to a thread the starter of the thread can not delete the thread, he could only edit his portion. Only a mod can delete a thread at that point.

 

That's what I was thinking of! It would be a shame to have top start all that up again.

 

I thought we could delete the threads we start no matter how many people post in it?