I had finally found a good set of doors for my sedan delivery and greyhound managed to "loose" them...then I spent 3 hours on the phone with them before I talked to Someone who couldn't help me they are an awesome company
I didn't even know Greyhound shipped parts. It's frustrating when parts vanish into thin air. Even if insurance does pay up, you're back to square one looking for useable doors. Best of luck!
After all I went thru with Greyhound to help out a fellow HAMBer that wanted a 53 chevy hood i had for sale..what a pain in the *** the people were at greyhound..was bummed for the guy but he said no problem he could find one closer or at a swap meet with out the h***le it probably has a lot to do with the individual stations and the people working at them, more so than the company
Luckily the guy has another set of doors they well not be shipped greyhound ....Incan see how small stuff might get misplaced but how do you misplace a set of crated doors
Bought a door once, packed up nice by the shipper, I got to pick it up and find out that it's kept in a SHED out BACK with a grade school lock on it!!! I tell the short little woman that I'll walk the 30 feet with her across the parking lot to get it..she tells me that I'm NOT ALLOWED. She proceeds to wrestle the door out, tearing a corner of the cardboard box off in the process...she then DRAGS the door across the lot, metal grinding noise as loud as could be, then says, "SIGN FOR IT." A whole corner was shaved off in the process. F Greyhound....F it till its dead.
I sent a NOS swamp cooler from east coast to west coast via Greyhound Freight, wrapped up in bubble wrap and in another pox along with FRAGILE and DO NOT top load decals. It was dropped and damaged and apparently opened up, and then opened and repacked afterwards. It ended up travelling 1/2 way around Australia and a 1 week road trip took 1 month.
This shows up about every month and the same replies are posted. So I'll do mine for the 4-5th time. I've had doors, hood, steering columns, bumpers, and even long trim pieces (packed in a heavy shipping tube) and haven't had any big complaints. Thought my good record was going to be broken with a recent purchase of a steering column with steering wheel still attached. It was about a week late and I was loosing hope I'd ever get it when our local terminal called and said a big package was there for me. Turns out it took a wrong direction (loaded on wrong bus) at one of the transfer points and got an extra ride to the west coast. Finally made it on the right bus and arrived undamaged. Frank
We started using Greyhound for shipping large parts 15 years ago. They always did good by us but, in the last few years they have damaged & "lost" too many of our parts & the people at the counter are usually sub human brainless idiots. Their Package Express system has turned into a real cluster ****. Last time I went to Greyhound.... they pissed me off so bad... I blew a gasket & they kicked me out of the terminal. Will never use Greyhound again.... They can drive around the country ****in' up that $4 a gallon diesel fuel with empty luggage bays as far as I am concerned. We now have an account at Conway freight.... These guys are professionals & their prices are suprisingly reasonable on large parts . http://www.con-way.com/en/freight/about_con_way_freight/
I didn't really have a choice in shippers or I woulda used fedex...how hard is it to keep track of something that big...this is the decline in customer service around the world
Greyhound shipped a pair of Jeep pickup doors to Omaha from Texas a few years ago. I considered myself lucky to get them...undamaged but all the cardboard was stripped off. Cost less than $100 to ship both doors with door gl*** in 'em.
I have sent and have had a couple big sheet metal parts sent to me via Greyhound, easy no problem at all. Minimal and and some with absolutely no packaging at all. Not a scratch on either one. Guess I was lucky too. **** happens I'm sure though, but not much different than any of the other shippers. At least they are just lost at this point and still could be found vs. arriving and being toasted. Still some hope.
It really ****s that your parts got lost...I hope they are recovered in good shape. The fact that you used greyhound to ship in the first place tells me that you shopped price....a lot....and came up with a company that moves people, not packages. I don't go to the dentist for a haircut and when my tooth hurts I don't call the barber. I am not saying you deserved it but there are companies that ship stuff, you chose the cheaper route and got ****ty service. Again I really hope that you get your parts in perfect shape.
That really ****s. I hate going down to the depot here to get stuff. Its in a shadey part of town and you gotta fight your way through the pimps lookin' for fresh meat.
I picked up a bumper, that someone shipped to me, from a GH terminal once. I waited for a 1/2 hour while the **** for brains **** working the counter finally came around to helping me. The terminal was a dump with drug addicts and bums hanging around the place. I was afraid for my life the entire time I was there. Luckily the bumper was found and it was undamaged and I made it safely out to my truck. Never again. **** GH.
Never had a problem with GH. Came close once; Bought a 51 Merc door. Guy shipped it from MN. to CA. 2 weeks p*** and no door, so seller and I ***ume its laid up in transit somewhere. The seller calls me 2 weeks later to tell me his local Ford dealer called him asking "if he had lost an old car door"? He goes by and sure enough there's my door in a Ford box with with no shipping label in the the Ford dealers parts dept. Somehow the shipping label was torn off the box... Turns out, he'd bought a Ford body panel from them recently and used the box to ship my Merc door. Their savvy parts man runs the part # on the box, finds my seller's recent purchase and calls him. He takes it back to GH to have them reship it. How the hell it got from GH hands to the Ford dealer, we'll never know!!! Just was glad to get my door. Now when I use GH, I insist the seller also also write my name/destination on the part in Sharpie.
If you go to the Greyhound Package Express website....for a company that mainly moves p***engers... they sure seem to be pretty serious about filling their luggage bays with freight . Too bad they can't live up to half of the claims they make about "superior service". http://www.shipgreyhound.com/company/
For the record, ALL carriers lose stuff, sorry they lost yours. I have always done well shipping by bus.
Even the shipping companies can screw up. FedexCREMENT managed to lose a package meant for me. I was lucky the package was found by someone else who got a delivery from them. My number was on the box so I got a call from the person who found it. Apparently it fell out the truck and the driver didn't bother picking it up. I called FedexCREMENT to complain about it and biatch there was rude and tried to turned things around on me and make it sound like it was my fault. WTF?!? I ended the call by just telling it to just "F" off and die.
I've used greyhound to ship many larger items- fenders, doors, hoods, etc... I've had parts get a ding or scratch here and there but nothing I was too worried about since all of them were getting stripped and reworked anyways. The biggest problem I've had with them is their schedule/hours- twice I've gone up there and had the staff tell me they were closed when it was still well within their posted business hours. The first time the woman working there was understanding when I explained to her that I had called to verify they would be open and she remembered talking to me- it was a holiday weekend and they decided at the last minute to close early. She knew it took me an hour to get to the terminal and went ahead and released the package to me. On the other hand, when I got the quarter panel for my Fairlane I went up and they had closed early for whatever reason. The package was sitting on the curb right inside the gate leading to the bus yard, but they would not allow me to take it. Their manager got an earful the following week when I had to drive up there again. I've been fortunate to not have anything lost or damaged too bad- I have no reservations about using them if needed, especially compared to the prices of other shipping companies.
Didn't shop price didn't shop around at all only place the shipper would use not my choice....normally I use fedex....I ship/recieve packages on a daily basis using USPS ups fedex never had one lost or even damaged anything I've had shipped greyhound some how gets f'ed up...yes I realize they are in the people moving business but they also move packages if they can't get that right they should get out of that business
every time it has to be moved from one coach to another, you run the chance of a p***enger raising hell with them that their luggage is riding next to "old junk car parts" in the bay. they'll do what the p***enger says to shut them up. and then there's the punks who toss everything around like it's made of kevlar and doesn't belong to them... because it doesn't. regular citizens don't have a clue, brother, and don't especially WANT one. the less they have to interrupt their cellphone and ipod centered lives, the better.
You want a "Shipper ****s" story? I sold an old gas station sign on eBay last month - it was big, it packed up to around 40x48 inches (but only 4" deep) so I had it as pickup only. They asked me to pack it and use their account to ship it out via UPS. I figured what the hell, it's their money to burn and packed it up to find that the only way you can ship an item with UPS to someone, on their account, is to go to their main terminal - you can't do it at a Staples and you can't do it at a UPS store. To make a long story short, the buyer also had a FedEx account, and it went with FedEx - they have a checkbox right on the form for Ground to have the recipient pay and all I had to do was fill in the account number. I haven't used UPS in ages and after this I have no intention of starting anytime soon.
The Jalopy Journal
