Anyone have problems with Garage subscriptions?

I'm having some problems getting my issues or a response from Garage, anyone else have problems with them?
I only have 11,12 & 13 and I read 17 is coming out soon..

 

I think their distribution facility burnt down a couple of weeks ago. This maybe the reason for current delays. Give them a call.

 

I work for a living, I really doubt they'd be in when I'm not working.
I tried emailing but get ignored, or the runaround.
I haven't seen an issue in probably 6-8 months or more

 

Gee,I'm only missing #16. Got some BS response cut and pasted
from their FAQ's. Email again and call Bullshit,and get a real response
that yea,somethings not right and they'd look into it and get back
to me. Couple weeks later I get another BS form reply right out of
the FAQ's again. Growing Pains? I Dunno. Never had a problem
when Stoner was running the show so I guess I'll shoot him a PM
aand see if he has any ideas.

 

mine was automatically renewed through paypal, I didn't want to renew in that manner but they took my money out because for some reason auto-renew gets checked with a subscription through paypal I guess.
I waited for 2 months after "auto-renewing" and emailed, got ignored, 2 months after that I still had nothing so I made a more direct email. Got a response that they have the wrong address for me. The one I moved from a year ago and had stoner change for me, which must have worked because I received my last issue at my new address. I asked for money back or my "lost" issues and that seems to be the end of the emails because that was back on the 14th and still no response from "Sireene Dapper"

 

That'd be great thanks for the help..

 

FYI... It wasn't the distribution center for Garage that burnt. It was the facility that their fulfillment center(Kable News) that burnt. Current issues are NOT stored there, only back issues. The only magazines that are shipped out of this type of facilities are back issues that you order...

 

I subscribed about six months ago. Still waiting for any issue to show up...

 

I think mine is cleared up...
I got auto-renewed through paypal in August
My sub starts with issue 17 coming in Feb.
Hope it works out.
Thanks Ryan,... & Gringo

 

uhhh, yes.
my wife ordered me a sub on July 31.
i still haven't seen my first issue yet.
the automated e-mail response after the money exchanged hands read something like "14-16 weeks before the first issue is to arrive"
and my favorite "don't reply to this e-mail, because no one will get it"

i need the number to call and ask about subscriptions.

i hadn't heard about their facility burning down,...that does suck.

 

yeah, i'm in the same boat. subscribed months ago but no issues have come.
gonna give them some more time though and hope they get it together.

 

Hey, y'all--Ryan alerted me to this post and let me clear a few things up:

1. Kable News is our subscription fulfillment service and we've had nothing but problems since we started with them. While we haven't been affected by their warehouse fire (that's a different division of their business), we have been affected by a broken subscription fulfillment service for quite some time. We're fixing that as we speak, but it's taking more time than any of us want.

2. As we go through the process of fixing these subscription problems, please bear with us--we're basically sharing all the responsibilities of answering questions, shoring up account problems, etc. and the tasks are being divided up among a few of us until we get the system running smoothly.

If you're having problems with your subscription, don't wait! Email:

subscriptions@garagemagazine.com

There's a new process at the other end of that email address that will get you squared away just as quickly and painlessly as possible. That's the fastest way to get taken care of and again--I apologize for the lapse in service, if you're experiencing it. We'll get you taken care of!

Thanks again for the continuing support,

STONER

 

There ya go kids, straight from the horses mouth!

How many other magazines do you get treatment like that from?

 

They have been hard to find at the news stand also.... I have 11 13 and 14 that I bought from one of the corporate pirate stores.... I am sure you all know the ones I am talking about.

"We'll just a soon steal yer' wallet, b'fer you gets out the door wit a coffee... Yarg!"

 

Im a sucker for good customer service. If this holds true, I'll stick with Garage for the duration.

 

Hey guys:
I buy it at the local bookstore and have not seen a new one in a while. I don't think anyone has seen one yet. If the new one shows up at the store I will post.
Matt

 

The new issue should be at the newsstands after the 1st of the year. That is what my source told me. Stoner, what is the ET on the latest issue, being that it would be coming from the horses mouth, you!!!!!!!! KNUX!

 

I have emailed any address i could find through their website numerous times and have never gotten a response. My first years subscription never came. Not one issue. I have tried numerous times to contact somebody about why i never recieved my first year. I have since moved and have tried multiple times to change my address so i could recieve future issues and find out what the hell is going on. A few months ago, I was also automatically charged through paypal for a second year's subscription, but still cannot get a hold of anybody at Garage to fix my address. I have even PMd Stoner. I know its not going to my old address becasue i talk to my old roomates weekly. I just want my damn mag. Hell i just want somebody to respond to my emails and even PMs. Im now missing 40 bucks, but more importantly Im now missing out on a second year of my magazine becasue i cannot get ahold of anybody.

 

I can say I'm in the same shoes as NRchopshop. I've had some trouble in the past. Recently a payment was taken out of my PayPal account for a subscription renewal to Garage without my approval. I then started to receive bills by mail for the same renewal. I emailed several times without a reply and even went through PayPal and cancelled the subscription. I still haven't seen my $20 refunded. Don't know if I'm just unlucky but I don't have much good to say about them. I know I'll never buy another issue. Just my 2 cents, Flatheaded

 

i sent in a subscription form about 2 years ago & never heard nothin from them
owell....
j.t.

 

Ordered a back-issue from their website once; payed for it; payed extra shipping charges for Europe; never received anything. E-mails were never answered...

 

Stoner-- get back at me when you get a chance.

-scott noteboom

 

yup- me too. I finally did get some magazines-three- though i've been waiting for a current issue. I won't renew.

 

Always got mine at the newsstand. I will never get subscription again. I would always get my Custom Rodder f'ed up from point A to point b. KNUX!

 

I have had the same problems as you guys starting with issue number#16. My sub ran out on that issue, i paid and nothing. I finally sent a big long dramatic email to Garage subscriptions and got a reply that indicates i will be taken care of starting with issue #17. We will see. For those of you who are missing two years worth, three words come to mind. Better Business Bureau. Anyhow, hope it they get it straightened out, as it used to work fine for me in the past. I've subscribed for two years and never missed a beat until they switched to this new subscription company so i'd disagree that Jesse James has nothing to do with it. Pick another damn subscription company DUH.

 

Don't blame me, I just oil the girls.

M. J. Zenor
Garage Magazine Girl Oiler

 

This is timely, I almost asked for a subscription as a late xmas present.
The magazine is great. I hope they get there customer service figured out.
They say "bad press is better then no press" not so with this crowd.
40 bucks is 40 bucks, Gary

 

I figured there was trouble from last year. All the talk on here about what a great mag it WAS, so I go to the B&N, I don't know how many times, 10-12 times and never found it. Someone is sitting in Cancun MX sucking up margaritas enjoying there new condo on the beach. Good luck getting anything out of these jokers.

 

Ive never had a problem finding it, it comes out every two months , maybe you were inbetween months.