I normally don't do this but since the HAMB is so well respected, here goes. My father bought a set of gauges from So-Cal Speed Shop in Sacramento and once installed, found out that the speedo was bad. Called the shop and talked to Rob Zomber. He said he would have to charge him for the new one and would credit his credit card or give him store credit once the other speedo was returned. Mailed in back in May. Numerous excuses later, including "the lady that does that is out attending her sisters wedding", we still do not have the credit. As of today, they will not return phone calls. Now this is just my experience and not intented to be anything other than what it is. In today's economy, customer service is vital to running a good business and I don't feel I received such service form So-Cal Sacramento.
Sorry to read what has happened. I ordered my front axle from them and everything went fine. Perhaps the issue is with returns. I, for one, have never liked getting store credit. If I want my money back, I want it now... cash!
Man, we've been buying alot of parts to our model a project, and have had nothing but a great experience and good customer service. Hopefully they just had a bad day there?!
Maybe it is just the return side, which it sounds like it might be. Hope to get it resolved. Glad to hear other people aren't having these kind of issues.
Ge a hold of your credit card company, ask them to reverse the charges - that will get a response from the store.
Waited too long now. Credit card company cant help me now. Looks like I'm SOL. I remember that when I need something else. Wont shop there.
The thing I noticed about them early on is the "Hot Heads" at***ude. They know everything, no room for error. They had used parts on eb*y, allegedly 'take-offs' from customers' cars. Brake/clutch pedals from '36 Ford: they called them '39 pedals, the "Must Have" to put hydraulic brakes on your hot rod. I emailed them, politely informing them of the error; you should have read the retort. (they have been 'in this' since the '80s, and know everything. Period.) LOL "a 'lifetime'." Pete and Alex (at the REAL 'So-Cal') have quite a different policy. Sacramento So-Cal is being run by honioks.
I had a drop axle show up from SoCal looking kind of shoddy so I called to return it. They accused me of grinding on it when I explained the issue. Made me wonder if anyone is inspecting the parts before they ship 'em. I'll spend my hard-earned elsewhere, thanks.
This was a bad speedo from the get go. I had no problem paying for a new one and waiting for my credit once they received the damaged one back. We'll they have it and wont credit my account. Not sure what the problem is as each day I get a new excuse. Just keep making noise until I get whats due.
Latest news. Credit card company will wait 48 hours and give So Cal an opportunity to refund and if no response, I will get credit plus the shipping back. Called again and the only person that can do this is at Speed Week. Last time the only one that could do it was out for a wedding. Everyday its something new. Think twice before shopping here. Products might be good as long as you dont have to return anything.
i will not do business with so-cal speed shop ever again. their parts are junk and customer service ****s. my two cents
was thinking of buying some items off them thanks for the heads up they can forget it looks like their reputation has gone worldwide eh power of the HAMB
3 Duece 40 get your money back. I have the complete guage set. I am on the third speedometer head only to find the sending unit on the transmission is some oddball. It is the problem and I stopped looking for a replacement.
If you need SoCal parts.....go straight to the mother ship in Pomona. At least here on the left coast all the other franchises are not reliable.
I think they are franchise....So. Cal. Pomona is Corp.....P.M. JimA on here....He'll get you what ya need..
I wanted a set of brakes from SoCal (Pomona) and they didn't have them in stock, they referred me to their supplier and I had them in less than a week.
OK, he is my experience with Pomona. Not truly related but kindda.... On vaction, we called a few days ahead and asked about hours, if they had a store we could shop in, typical tourist stuff. Spoke to Robert. He said to ask for him and he'd greet us and show us the store. Long story short, ended up getting a full tour, Shine showed us a blown deuce roadster and his dad's 34 3w. They were excellent! Conversation drifted to where we lived and how long we were going to be in the area (visiting my aunt and uncle in Hermosa), get this Robert called and asked how our trip home was and extended pleasantries about stopping in again. Not a parts buying story, but thought it was appropriate for the discussion.
Ordered several parts from So-Cal Sac and have had excellent customer service overall, especially Rob Zomber. Returned one item and had no problems being credited. I will buy from them again.
Yeah Kelly Burns, Had dealings with Robert from Socal last year. Met him at a car show, bought a glide seat and some other gear, too much to carry to our truck, so he delivered it to the hotel for me. Excellent service and prices. I hope some other stores bad service doesn't rub off on them. I will not hesitate to deal with them next time I'm in the US. Phil.
I just got the credit from the credit card company. Apparently, So-Cal did not protest the credit. Its sad that I had to go to them instead of So-Cal stepping up and doing whats right. Thats ok tho, got my credit and wont do business with them again!
I really can't defend myself against anything said. I am one of two guys that work the parts counter here and was hit with the other guy going out for surgery, the pre-Bonneville rush, our accountant getting married, and some stress in my personal life. It is, however, not a valid excuse. I wanted to make things right for your broken speedo but it fell through the cracks. It is not the way I wish to present the store I work for and I like to think it is not symbolic of how I normally conduct business. I, personally, take full responsibility for the failure to find a timely resolution to your problem and I sincerely apologize for inconvenience and general pain-in-the-a$$ this was for you. -D. Robert Zomber (drZ)
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