March Performance Pulleys. Screwed me...

Anyone else ever have issues with March Performance pulleys? Their customer support or products. I have a bone to pick with those A Holes. I told the guy on the phone it would not be the last time he heard from me. Then I ran into their booth at Carlisle spring swap last week. I gave the sales guy an ear full.

Am I the only one or has anyone else had issues?

I dont want to influence anyones answer so ill hold my story for a little while about how much they F'ing **** as a company

 

Uhh................ok. It might help if you told us what the problem was.

 

Have used them many times on customers cars, never had an issue.

 

how dare they supply car builders with pullys and such.

 

Why not just tell your story and get it out there?

 

A lot of people use their products or they wouldn't still be in business so spill the beans. Enlighten us.

 

Their products may be ok but their customer service is about the worst I have ever seen. I've told this story before. They are right down the road from me and when we were putting together my Son's T bucket and also when I was redoing the sbf in my 27 I called them to ask some questions. Not only were they no help but they were EXTREMELY rude.

I chalked up the first bad experience to getting the wrong guy on the phone but when I went to them for help on the pulleys for my 27 I got exactly the same rude treatment. Their pat answer is, "We only sell wholesale so go to one of our dealers for help." When I asked if I could drive down to their place to show them what I had and to look at their pulleys I was told I was not welcome in no uncertain terms. Their answers to everything were short and very unfriendly. I told them I was trying to spend money to buy some of their products but they really didn't give a ****.

Maybe if you are building a streetrod where you can buy one of their setups and just bolt it on you will be ok, but if you have anything that requires a bit of tweaking and you need their support, forget it. I would have expected better customer service especially from a "neighbor". As far as I am concerned I wouldn't use one of their products if they were the last source in the world.

Don

 

so their website home page is misleading? says they are #1 rated tech support , however I would never know as the only bling I ever bought was my shiny carb.

 

At least in my two experiences I feel they ****. They simply had very short, curt answers for any questions I had and it was damn obvious I was bothering them and they wanted no parts of helping me. The icing on the cake was when the guy told me not to come to their location because I was not welcome there............call one of their dealers instead. Problem is, their dealers only can read from their literature and if it doesn't go on a stock application they are lost.

Like I said, if you have a streetrod where you can simply bolt on their setup you probably will be fine, but if the installation requires any mixing and matching you are on your own. I can excuse a lot of things, but lousy customer service/bad at***ude is not one of them.

Don

 

That's too bad, most places will bring you around back and go over your issues, trying combos etc. Who needs that ****?

 

OP, you already stated you think they ****. Might as well tell your experience...

 

Well by starting the thread and making a few other leading comments you have already influencing others. telling your story or not we know how you feel. so you should share with the rest of the cl***.

as for the products and service they offer...i have no experience. all i can tell you is that answering phones and being the tech support guy is miserable. because most of the time people call to complain. very rarely are people calm and pleasant to talk to. (mind you i am not implying anything about the above posters) im not sayin it doesnt happen, im just sayin it doesnt happen often. when i was doin that work i tried to always be helpful and friendly. i like to think i succeeded...most of the time.

the best advice i can give is if you get a really good customer service experience, whether it is at a food joint, over the phone, or even a retial organization. take a few minutes to tell one of the bosses how good/easy/friendly what ever it was. also try to get the reps name or employee id number. a job you hate gets better when there is a small bit of recognition that you did a good job.

 

Lets hear it.

 

OK. Well here we go:
Let me start off by saying to the guys who are agitated that I did not just spill the bean in the first post... I am a business owner. Not everyone always has a Great experience. You run into issues from time to time and some people are just impossible to make happy. I will always share that I dont like this or didnt like that but I dont want to 100% bash a company just because I had a bad experience. It happens from time to time. Sometimes they dont deserve a bad rap just from one angry person. So, with that said it seams like other people share similar problems with them and now I feel free to Talk as much **** as possible and hopefully they see it and realize they need to change.

So I purchased a full pulley set up (not HAMB friendly car) Serp belt system. 428 super cobra jet. The car still had a long way to go before I would be ready for the kit so I never opened the box(risk of loosing something over 6 months). So when I finally needed the kit put on the car I opened the box started organizing the parts. Looking at their Horrible picture (total joke of a diagram ) it took my forever to figure out what went where. Seriously bad. At this point I am already upset with the quality of customer support. My 3 year old could draw a better layout of the parts. I basically had to spend 2 days just trying different things until i sort of figured it out. There are about 5 different brackets 25 spacers all sorts of different thickness washers and tons of bolts which are different lengths but all very similar. During this process I called Tech support and all the guy would say is " I dont know anything more then you do. I am looking at the same picture".
several days in and lost of cursing later I finally THINK I got it right. the pulley alignment seemed close.
They do not supply you with a Belt! I didnt even notice. In all my frustration with the kit I didnt even notice there is no belt. So I call them back. He says " yeah, you have to measure it with a string and then go to a local parts store and buy one"
WTF, I spend all this money on a Serp belt kit and it does not even come with a seep belt? you have to be kidding me.
I might add... the guy on the phone is VERY rude every time I talk to him.

OK Well here is my BIG ISSUE with March Performance Pulleys....

When I went to route the string and figure out mu belt length I realize I must be missing a Idler pulley of some sort. When I route the "belt" in any order it always goes around the a/c compressor with very little contact. There must be a Idler pulley Missing from this "empty hole on the main bracket" which would bring the belt up first then back down to get full contact with the a/c pulley.
So back on the phone with March. He tells me " yes there should be a pulley there if your using a/c"
Well *** HOLE I orderd the a/c kit...you sent me the a/c kit. it says a/c kit on the ****ing box. you sent be a polished cover for the a/c compressor. where is the pulley?
At this point I am still slightly calm on the phone. But The entire time he is VERY rude once again.
Here is what he tells me and to this day I cant belive they run a business this way:
"Well, I just checked the shipping weight of the box we sent you. when the box went out the door it weighed 6.32 pound. The kit weighs 6.25 pounds so the pulley was in the box and you lost it"
This is when I flipped the F out. Are you Fing kidding me! What the F are you talking about. How about you check your Fing inventory and see if my Fing pulley in on the Fing shelf. If the computer says your supposed to have 5 of those pulleys on the shelf and there are 6 ....Thats my Fing pulley. What are you saying...You sent me TOO many parts. The box was TOO heavy. Who the F runs a business this way.
He replys with " we dont keep a inventory. we only go by weight"
Well clearly that **** dose not work because not only am I missing a large part but the box was too Fing heavy. WTF
After screaming at this RUDE **** he would not admit they did not give me all my parts. He would not even give me a Price brake or shipping brake on the $90 pulley I needed.
So, I paid full price the the idler AGAIN
Here is the real kicker: The original kit I ordered is Polished aluminum...the Idler pulley they send was Black
How Fing dumb can they be.
So, I called back and gave them another ear full. Told them I would never use them again on any customer car I ever build weather the customer wants it or not. They knew from the get go that they were not just ******* of ONE guy with his ONE car. They knew I own a shop and could potentialy use them several times a year for many years to come. If they treated me like this i can only imagine how the treat the little guy (the one time customer).
Ok, I am done my Rant.
Use March Performance Pulleys at your own risk! or not at all. there are other options.

 

Good topic for a street rod/muscle car forum.

I wouldn't be a tech guy in almost any after market company. Although your situation seems pretty specific, there are thousands of us who want to modify, mix and match, adjust, grind, cut etc. and want the manufacture to sanction what we do.

Lots of companies, lots of choices. At the end of the day, we still get to mess with old cars. Can't let it get to you.

 

I ordered a pulley kit for my Cleveland from http://www.c1pulleys.com/ and the customer service is great to deal with.
28

 

March Pulleys is probably over-whellmd because of their dealings with Summit Racing, and Summits return policy... It takes a few years but always catches up.... March used to be a good name, but so damn expensive

 

Is it me or are there more and more *****ing and ranting threads about OT cars than normal?
For maximum impact and effect it might pay to post this on a more relevant site.

 

We ordered some accessory drives from them at the SEMA show last year. They were extremely friendly and answered all the questions we had at that time. When we received the first setup there was stuff missing. The response we got was 'you're on your own'. Never again.

 

I don't buy the theory that because he is a tech guy he is overwhelmed and that might affect his at***ude...........that is what he signed on for and what he takes his paycheck for doing. I am a tech guy at my job, all day I help people find and use the correct products to use for the project they are doing on their boat. Most times they don't even know what the parts are correctly called or in some cases how to turn a wrench. But I always remain friendly and try to put myself in their shoes and treat them as I would want to be treated.

That is what the techs at March did not do for me or apparently for the OP. Rude is the correct word both of us used. Not just unhelpful, but out and out RUDE. When someone comes right out and says "Don't come to our offices for help, customers are not welcome here" that crosses some lines.

By contrast, when I called Zoops and Runne Rite for help using their pulleys they bent over backwards to help me because they realized I was attempting to buy some products from their companies.

Don

 

Bought a set of pullies for my 65. As anyone knows who have bought from them, their stuff isnt cheap, which isnt a problem, but I also found their Customer Service to pretty much ****. This was about10 years ago. My feelings are I personally wouldnt use them just because of the customer service. I think they have a good product. But Ill go somewhere else if I ever need any pullies again.

 

Maybe if you could have controlled your temper you would have gotten a little more cooperation from them.........maybe not, just speculating.........

 

I am generally a very calm and quiet guy. I don't raise my voice much. I was very cooperative the entire time until he accused me of loosing the part because his asinine way of an inventory system said the box weighed too much. That pushed me over the edge. I Prob would not have even flipped out then If I wasn't already having major issues with their customer support and all the guys there have a MAJOR at***ude on the phone BEYOND rude when I am just asking simple (yet not dumb) questions. I can see how my write up sounds like I may have been Irate on the phone...that's Just my PTSD of the event getting to me HAHA
All in All it seems like its a company issue and not just me.

A few guys mentioned they don't think this applys to THIS forum. Well it does and it does not.
They may not make kits for HAMB friendly cars BUT I am sure most of the guys on here own multiple cars and not all are HAMB friendly. Either way, we need to look out for each other as a group. We all share the same p***ion for cars. Spread the word. Buyer beware.

 

I got a pulley kit for my Nova, then later added in mid mount A/C after and need the numbers to do such, they helped me out no problem! Gave me the part numbers to order, emailed right back! All went on no problems....

 

Well, don't use them anymore. Not much else you can do. ****s that people there can do what they are being payed for.

 

i am not trying to cause problems, but if you start a thread ***led "March Performance Pulleys. Screwed me..." we know your feelings. but just saying that and then no back story doesnt help the cause (imo). saying you dont like this or that but not sharing why just makes you look bitter. you need to share the issue so that others can take from it what the like. that is all i was trying to express. when you start stuff but dont back it up with the story or facts then it just looks worse. starting the thread, back story or not, is 1 angry person giving the company a bad name.

now i read the rest of the story and i dont recall you asking for a supervisor. often times tech people are only allowed to read from a script or have strict guidelines they have to follow. while a supervisor has greater power. sometimes it even requires going above their heads to the next supervisor. sometimes it can take time and persistence to get what is right. it shouldn't but it does. some company's are horrible about customer service and you just have to keep trying to get the correct resolution.

 

Im sorry, but for me, its really hard to believe you were as calm as you claim, even at first, just by the facts that you were already aggrivated from putting it on, plus you cant even stay calm while writting the story.

As for saying this is Hamb relevent "because most of us have OT cars" is a complete miss. All of us **** and I would hope that most use TP,,,,,,, doesnt make it relevent to the Hamb.

 

Let me cue the violins.......the HAMB has become a *****fest!!!

 

Right...

A serpentine belt system for a muscle car engine.

Please take your problem to an other website somewhere.

Where a setup like that would be On Topic...