BAD deal from Summit racing

Huh? What are those?

 

yup...like me for instance, bought a set of wheels for a customer Norway, shipped directly to a wating container shipped over...they sent a set of wheels that had tires mounted and stratched rims...not really realistic to ship back to Summit from Norway...

If you just send back , they will send to somone else as new, so they better be prefect.

 

I've never had anything but good experiences with Summit. I even had some suspension pieces that sat around for several years, that I wasn't going to use, I couldn't find the receipt and they took them back anyway.

 

Sorry bub. I have to agree with the fact that you shouldve read the rules...
Dont get me wrong, I deff feel for you, but... Ive worked this kinda customer service for retail...EVERY single last rule, and regulation is clearly posted on the product, and on the site. Not only that, this may just be me, but if Im gonna spend any large amount of money, I will make sure I know what Im getting in to...its just like throwing money around. And as far as calling them back, and getting a diff person on the phone, dont bet on it, because...in a call center, they are able to leave computer logged case notes, so the next person you talk to, can see exactly what you, and the person before that talked about. Sorry bub.

 

x2, never had any bad dealings

 

Been ordering from them for 15 years,On some things there just a Little bit higher in price but I always got my order and fast!Really fast.There tech line has been a great help in the past as well.There ebay store is excellent especially when its hard to get someone on the phone to order sometimes.Like many of the others said....they clearly say to TEST FIT before mounting tires..not there fault.Sorry man but you got to eat this one

 

Summit has been good to me too!
Bought a crap load of parts from them and only problems I had were with a TH350 I got for my OT car.
After I got the thing running, the front pump seal was leaking.
I was not happy, this meant taking it back out to fix.
Anyway after getting it out a friend hooked me up with Tranny John to fix it. (should have got one from him in the first place)
After getting it back in the car, I decided to see what Summit would do to make things right.
The tranny had been sitting, waiting to put in past the warranty so I thought I might not have much luck.
Anyway, I sent them an email and they agreed to give me back the dough I paid to have it fixed (in summit dollars).
And this was with out any receipts.
Pretty cool in my book!

 

Metric and standard I'm assuming-where did you get these(in case I cant find my tape measure lol)

 

Seriously??? It takes 5 pages to tell the guy he screwed up?

 

Lut Nut Kings sells these measuring rings .
They are at most shows all over the country. It is a family Business and they always treat me well. They know their stuff too.

 

You dont get it. he ordered the wheels, paid for them and they fucked up and send the wrong wheels. How is that his fault??? does he have to go to the warehouse and pick them up himself??

If you ordered a coke and they brought you a diet coke, you would probably take a sip and discover it. You probably would not send it to a lab to be analyzed before taking the first sip. With the way this guy was treated, they would say 'you took a sip, you cant return it" Gimme a break


He didnt screw up - THEY DID How is that so hard to figure out???

 

Really...they screwed up first, but he screwed up last..because policy is..if you mount it..you bought it. Right or wrong..he's going to be stuck with it.

 

I believe the first rule should be that the vendor sells the right product. Then they wont need such silly policies like "you mount it you bought it".

Sorry, but I disagree Von Rigg Fink. If in fact they sent the wrong product, the responsibilty is soley theirs.

 

I must have missed the pat where he verified that his bolt pattern is stock and that they were infact the right wheels. Even so- the stickers, the rules, the fact that it's soo easy to booger up a wheel if the punk mounting them isnt carefull or the machine is old and wore.

From what i read, the wheels THAT HE ORDERED were sent- he never stated that he VERIFIED that he ordered what he needed.

PLUS the rules about mounting/returns SHOULD MAKE THE PURCHASER pause to fit it on the car bare, BEFORE mounting a tire.

I'd like to charge you brand new money for these boogered up used rims in my garage.... you feel like paying that, Mr. Next Guy?

 

Trust me..you can disagree with their policy all you want..they still arnt going to do it..anyone who has ever bought aftermarket wheels knows this.
it really is that simple

and who would they sell the "used" wheel to?...they are not in the used parts business..and the custom (or aftermarket)wheel industry has had this rule for so long i cant remember

I know i'd be pissed if i got a wheel i purchased as new and found it to be used or had a tire mounted before i got it. I wouldnt touch it and it would get sent back..thats the reason they dont take them back.

First thing i do with any set of wheels is check fit on the car before putting rubber on it..check bolt circle fit, and backspacing, even in some cases if there is enough room for turning radius and caliper clearence

 

I've been treated well by Summit. I had bought a Summit branded mechanical fuel pump for my 55 a few years back. About 10 months later, it crapped out on a high rpm pull and caused a couple small issues. So, I went on one of my other message boards to vent about it. Apparently, someone who works for Summit saw my post and contacted me, via email, to resolve the issue. They ended up giving me a credit, no questions asked and I didn't even have to send it back to them. I've got nothing bad to say about Summit at all.

 

This is just like buying a new crankshaft for your stroker motor, Tag says make sure its correct and fits your application BEFORE balancing.......Dont drill holes in it and find out the crank they sent is not what you wanted

You where told in advance

Even though I try to work with every customer, our culture has become to where the public thinks the manufacturer "is making goobs of money so they should eat my mistake" ,of course that same person will bitch when there is a price increase

Tony

 

He most certainly DID screw up... What part of "WHEEL NOT RETURNABLE IF MOUNTED" don't you get???

It does'nt matter that Summit made an error in sending the wrong part. Once he had the tire mounted that doesn't matter anymore. He OWNS them.

I hope the OP does send them back and when Summit gets them they refuse to help him and he's out another $25 in shipping.

But Summit will succumb to yet another 'squeaky wheel' and help him out just to save face here... just what the OP wanted...

 

I bought a summit brand 4 speed shifter, just for a chrome stick and new handle. I installed it and it had so much slop I couldn't tell what gear I was finding. I put my original back on and made a handle from flat stock.

I bought summit brand residual pressure valves, and they leaked. I had to use teflon tape on a brake line connection to keep it from leaking. That was THEIR tech line answer. Flared fittings are not a tight seal. WTF? Really?

 

Summit has been very helpful with me, I have ordered wrong parts (my Fault) and they have picked them up and shipped me the right ones. No problems here. I even had a guy there find something that wasn't in there catalog and have it drop shipped to me. Good service, I think.

 

It's a highly secretive. Kept under lock and key. That there is a super secret plot to f-up all american hot rodders, don't you know?

 

Really, the flare seals, not the threads. Teflon tape doesn't help unless you've figured out a way to put it on the flare seat.

OP, directions and instructions are there for a reason. You're responsible for reading and following them. It's your part of the responsibility that's costing you. If you would have followed the instructions, then they would have be responsible and replaced the wheels.
Larry T


OK, I misread this. If they told you to put teflon tape on a brake line then they need new techs or to educate their old ones.

 

Though this seems correct, I don't think it is. If somebody sells me a part and I attempt to install it but find out during/after the installation that the part isn't right because they sent the wrong part (package said X, I recv'd Y) then it's their problem, not mine. And further, they're going to eat the part when I send it back, they're not going to sell it to somebody else - so the 'used parts business' is just a red herring.

Sure, there's a big warning label on the wheel. Note that you can't remove product responsibility before the fact. If they sent the wrong part, they're going to eat it.

 

Dumbest thread of the year.

 

^^^ I was surprised to see it was still open......

 

I am a little gaurded about saying this because I have done some pretty dumb things in my time but it needs to be said.

If you see a sign that says if you mount a tire to this wheel donot send it back then the very first thing you should do is not mount a tire to it. Make damned sure it is what you want before going any farther. I would just about imagine that anyone with half a brain and could read and understand English would be able to figure that one out on there own.

I was at a friends house last evening and he was wondering if we should change the bolt circle on a set of axles because he has a pair of wheels that he recieved from a very reputable dealer as 5 on 5. His axles are 5 on 4 3/4. These wheels are pretty rare and new in the box. Been on the shelf for a little over 2 years I think.

I said lets put a wheel on the axle and make sure that they are 5 on 5. Guess what they are 5 on 4 3/4. No reason to drop the axles and start drilling. But if we hadn't checked he would have a second set of holes in his axle flanges that he doesn't need.

Bottom line is that stuff happens. What ya gonna do about it? Well you paid out your hard earned cash for the parts take reasonable care to make sure they are the correct parts before you molest them. Pretty damned easy as far as I can tell.

As for the fella that originally bought the bad parts. You have two options:

#1. Be dishonest. I mean hell that's the stand up thing to do. Someone made an honest mistake and you should reward them by being dishonest.

#2. Get over it. You made a mistake own up to it and then get the hell on with life.

 

I'll bet the guys that say the OP is in the wrong would be the first guy to sue the surgeon when he amputates the wrong leg. The patient has an obligation to make sure he chops of the correct one, right????

Stupid thread........

 

mistakes happen its what you do after that keeps your customers, as everyone knows.

i have had the same SUMMIT account since 1989, prolly have had a dozen mistakes some mine some theirs either way they always made good on everything.

hope all comes out ok.

 

So as a patient I am awake to supervise the amputation of a Leg! much less make sure they take the wrong one off....Unless I am Rambo and this operation is being performed in the Battle Field I expect any good doctor to (A) Put me to Sleep and (B) Take the correct limb! HOLY COW IS THIS THREAD DUMB!!!! What ever happened to "OWNING YOUR MISTAKES", I guess that went out with having no Winners or Loosers in Little League!!! Society has turned into a bunch of wimps!

 

Thats funny..but it still dont work that way..bad analogy too..I bet he will still have that wheel next week unless he finds someone to buy it used.

but your right on the stupid thread deal