New Carpet...NOT HAPPY

Being frustrated is one thing. Posting about it and taking a swipe at a company (that seems with one phone call is taking care of business) is a whole different thing. This is/was a SIMPLE PROBLEM. This was not about getting out and out screwed over. They didn't take his money and disappear. I do this for a living, and a lot of the guys on here do the old car thing daily. If we all posted every instance that something came wrong, didn't fit, was poorly made, etc etc etc, there would be no room for anything else on the HAMB. I would be posting complaints at least daily. Bottom line, I feel the OP's pain, but in my opinion he shouldn't have posted. The right thing to do would have been to resolve the issue first, then post saying he had some troubles waaaa, but it all turned out ok.

 

I don't think there's anything wrong with saying that he had a bad initial experience. We're gathering information here, another guy with a Buick said the same thing. I have a Buick, it looks like Kanter doesn't know how to make stuff for Buick. I probably won't buy from them when I get carpets, because I have a Buick.

That said, I was planning on taking my rig to a upholstery place anyway and have them do everything.

 

Other than the fact the other guy said it was a different company and not Kanter that he bought his carpets from.

 

I'm not sure on the "Venti Heater", however underseat heaters were offered as options in Chevs and Pontiacs back into 1941, In 1941 the Buick Limited called theirs the "fresh air" option.


I made a similar mistake on a headliner. I should have had a couple friends help me trail fit it before I started in.



Where did all the asshats come from?

badshifter... Don't work on old stuff much do you? Asshat remark right out the gate without any information or instruction anywhere in your post. Damn I am impressed. I didn't see any reference by sconners about Kanter sticking it to him, just a reminder to be carefull when ordering.

bradchevy... you wouldn"t be here bitching if you had taken the time... AND you wouldn't have needed to start a thread/complain about shipping to Canada had you taken the time

 

wow, I would have assumed after you installed the wrong kit and went so far as to even cut it that you really shouldn't get anything back from them. Not like you can even return it at this point, you ruined it... if they give you anything I'd say that is some amazing customer service that really wants people to be happy.

it's not uncommon to get the wrong part from even the best of companies, as a general rule of thumb you should never install something you know is wrong before making contact with the vendor. I'd be force to respond with something like "Man I would have loved to replace that item but you cut a hole in it and now it's ruined, you should have called us first, best I can do is sell you another kit at a discounted price"

 

My thoughts exactly. I am surprised they are making it good. I would call that "above and beyond". Normally, once you start hacking and whacking. its yours.

Just had a thought, you DID tell them you'd cut a hole in it when you talked to them on the phone, right?

 

Kinda makes a guy wonder how many of us receive parts that don't quite fit as represented and let the companies slide? Frame mounts that need shimming or other fab work to make it fit right. Headers that need to be dimpled, you get the point. Not every one of us has the knowedge, equipment, and space to make ill fitting parts work. I've had to make parts fit, as have many, if not all my pals. One guys say "if it's close to good, I'm happy.
With this said, should sconnors have just let the bad fitting carpet slide? All the righteous guys telling him he should have done this or that, and not complain until days have passed and he contacted Kanters to make it good?

I don't see that way, we pay good money to buy parts and equipment for our cars, I expect the product to be as represented and fit as represented. When it isn't, I ahve no problem with sconnors, or any other Hamber letting me know.

Who knows, maybe the next time some guy orders carpets for a buick, Kanters will remember and do it right....

 

Verbal Kint Who appointed you an expert on anything .You remind me of the experts making comments about others peoples stuff at swapmeets and never buying anything. As far as the referral to an asshat that just shows your IQ.The op should have prefit the carpet before cutting.That is common sence,not a scientific theory,but from your post you don"t comprehend either.

 

My comment above is a little crude,But I was venting on all the aftermarket car parts we buy .That need work after we get them,And we pay top dollar for them,Im a carpenter and my work or product has to be up to standards,Otherwise it would cost me money...........So why shouldnt a company selling there product ....My 29 windsheild came into mind reading this thread 400 bucks and top bar is too long after elongating one screw .And tweaking It fits....

 

Of cousre we all expect stuff to fit and be what is advertised but when something clearly shows up and is not right (mismatched bindings and no hole for the heater) would your first step not be to call the company and say "hey I think maybe I got the wrong stuff this is wrong and this is wrong can you help me out" not start cutting it up and trying to get it to fit and then complaining when it doesn't.

I understand the guy felt he had a time constraint but it seems he was so focused on getting it done that he failed to use his common sense and when the warning signs went off that what he got seemed wrong he didn't slow down and think maybe I should call and see if this is the right carpet. That and the fact he posted stuff about doubting Kanter will call him back after one day seems like he lacks a little in the patience department.

 

Simple formula. Lack of patience + working on old cars= One colossal clusterf*ck after another...

 

I make it a habit that no matter what I buy, I take it out and inspect it before beginning any work. This simple little habit would have saved you the garage time and frustration. It's easy to get the wrong part, a bad part, any number of variables that stop work and create problems.

Next time take the carpet out in your living room and lay it out. Odds are you would have immediately noticed it wasn't fitted for your heater and that the seam materials didn't match.

I'm not beating on you, just offering some advice that'll help you out next time.

 

RichG,

Good advice. I've learned (the hard way), I'm tend to be more patient when I have a a friend or two helping or at least standing around BSing handing out beer. More than once has a friend said "hey wait why don't you just...."

I should have done that for the headliner in my 68 Cougar... once it started to go bad I just made it worse.

 

Most interesting post of the thread, damn you, now I'm off to get one.

 

Yeah, you are lucky they let you return it. Once you laid the carpet in the car and saw it wasnt even close to fitting you should have stopped, put it back in the box and got on the horn with the seller.

 

I received a Kanter catalog a few years ago. It looked comical, all the 'self-promoting' and robotized likeness of the owner...I put it in the stack of old catalogs, musing at the rounded-up prices of everything. (engine bearings: $40. Full gasket set: $60. Real sophomoric. (or so I thought)

The N.O.S. 406 pistons I got from #1 son were with wrist pins, but no rings. (naturally)
I called Egge Machine, and everybody but Holman & Moody, all anyone could help me with was a set of 428 CJ: same bore, but wrong thickness. Days of this frustration led to my stack of catalogs...Kanter came up. I called them. The agent I spoke with was great, he said he'd have to check some of the other warehouses (not yet in the computer) but would give me a call. Two days later, he called; said he was going to drop-ship them, they were in a warehouse in Denver. Pricey, maybe. $90 for a set that nobody else could come up with!
He said he was sorry for the extra day it took, so he sent them free of postage charge!
My card was charged $90. Period.
I'll do business with Kanter any time, they are professional AND their entrepeneurship led them to buy up all the warehoused caches of aftermarket parts they could find!
They have the stuff everybody's looking for.

 

I dunno know where the asshats came from, Montana near as I can figure.

I know one thing, I surely didn't come into this calling names. I am impressed. My comment was not meant to instruct or inform, as the OP didn't ask for instructions or information. The OP's post was to take a premature(however mild) shot at a business that happens to cater to the business I am in. My point that you clearly missed, is that Kanter was/is not out to screw the customer.

As to the question; Don't work on old stuff much?
If he/she did, they would know that stuff like this happens all the time, and is not really post-worthy unless there is a problem that seems to have hit a brick wall.

So, all we've accomplished now is OP's problem seems to be getting resolved, you think I and another HAMBer is an asshat because of it. And I won't resort to airing out what I think of you.

Need more information? p/m me.

 

why are u all raggin on him. most companies wont pay to have the wrong one sent back any way. i am sure kanter didnt make the carpet so it was probably drop shipped. for cris sake give the guy a break