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Projects Tired of damaging my own shit...

Discussion in 'The Hokey Ass Message Board' started by Barsteel, Sep 2, 2014.

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Joined: Aug 23, 2009
Posts: 12,357
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Hnstray
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from Quincy, IL

rottenleonard said: ↑

I hate it when something happens when working on one of my cars, but I feel absolutely sick when I have inadvertently damaged a customers car... but I have always found that just owning up to it and fixing without short cuts has always remidied the situation. Most customers cool off pretty quick when they realize your going to make it right.
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There is a school of thought that a problem, well handled, creates more customer satisfaction and loyalty that a business relationship that has never been tested.

Ray

Hnstray, Sep 2, 2014

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